یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Manager Solutions / Services

Who We Are We, Connexis are one of the leading providers of vehicle/asset tracking and fuel Monitoring solutions for businesses and individuals across Pakistan and the MENA region. We spent over a decade creating an AVL/GPS tracking system with a web-based reporting tool that is comprehensive, easy to use and above all affordable.

Connexis, with its seasoned team of experts, assisted by veteran and adept technical personnel assure best of the customized services and easy-to-use solutions that deliver amazing user experiences, best-in-class functionality, and enterprise scalability.

Position Overview

The Manager Solution and Services is responsible for building and maintaining a high performing, supportive, and an awesome team of Solutions Consultants. The primary objective will be to coach and empower the team to deliver the best customer experience spanning from presales, onboarding, support, and renewal. This position will also require you to be comfortable engaging with customers and helping out the team with demos, tickets, and renewal conversations as needed. This is a people leadership role reporting to the top Management.

Responsibilities As the Manager Solution and Services your duties will include:

Leading a team of Solutions Development and Customer Services based in Lahore
Coaching and mentoring of team members
Achieving department SLAs, metrics, and OKRs
Resource scheduling for team and Projects
Evaluate team member performance based on KPI’s
Professional development and career pathing
Owning and resolving customer escalations
Providing direct customer support as needed
Working on continuous process improvements and projects
Define success and help the team achieve success
Hire, Train and onboard new employees

Minimum Requirements

You are a role model and lead through inspiration, perspiration, and determination.
Comfortable wearing many hats
Adept at conflict resolution and handling escalations
Ability to troubleshoot and problem solve
Comfortable working cross-functionally with other teams
Excellent verbal and written communication skills.
You know what to say and how to say it
Keen attention to detail
Commitment to learning and continuous improvement
Thrives in a fast-paced, dynamic environment and able to work independently and as a team
Previous experience leading teams
Bachelor's degree in engineering or computer Sciences
3+ years of equivalent work experience
Experience in customer relationship management

مہارتیں

Cooordination Skills Information Technology Command Process Improvement Relations Management Service Delivery Management CRM Command Accounts Administration Cargo Logistics

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

عملیات

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

لاہور, پاکستان

جنس:

مرد

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Engineering or Computer Sciences

کیریئر کی سطح:

سربراہ شعبہ

کم از کم تجربہ:

3 سال (Relating to services and Solutions)

اس سے پہلے درخواست دیجیۓ:

جون ۱۸, ۲۰۲۲

تاریخِ اِشاعت:

مئی ۱۷, ۲۰۲۲

Connexis Pvt Ltd.

انفارمیشن ٹیکنالوجی · 101-200 ملازمین - لاہور

پیروی کریں

Connexis is a leading provider of vehicle and asset tracking solutions for business and individuals across Pakistan and middle east. We have spent over a decade creating GPS tracking system with a web-based reporting tool that are comprehensive, easy to use and most of all AFFORDABLE. Our GPS tracking devices and management system are world class one of the most feature packed yet affordable solutions available on the market today. We provide a complete reliable, robust and high quality hardware utilizing GPS, GPRS, GSM, SMS, and innovative technologies. During 2009 prior to forming Connexis Private Limited, our team concentrated exclusively on live tracking system for law enforcement and rescue services. The goal in forming Connexis was to bring to market the first truly live tracking product at economical price. We are dedicated to providing the best products and support in the industry, delivering real value for your money. We are customer focused and seek to provide the best solution for your needs and can customize solutions to fit your requirements. Connexis fleet management can help you affordably meet the mandates at each phase and gain valuable insight from your fleet....