مئی ۰۴, ۲۰۲۰ شائع ہوئی 1 نے دیکھا
DevOps Support Engineers
The DevOps Support Engineer is responsible for providing frontline technical support and troubleshooting customer reported issues.
The ideal candidate is proactive, self-motivated, autonomous, who takes pride of ownership in their work product.
We are looking for someone who is highly energetic, entrepreneurial, technical, with the ability to think quickly in a customer-success-oriented environment.
Essential Job Functions:
- Monitor for incoming tickets and respond appropriately as soon as possible ensuring that appropriate SLAs are met
- Providing first response and Requesting log files or diagnostics
- Handling tickets with simple requests/questions to resolution
- Finding/assigning an owner for all other tickets
- Ensure that issues are resolved quickly while achieving the highest level of customer satisfaction
- Advocate for the customer. Build positive business relationships with customers in order to understand and assess their needs and objectives
- Foster proactive assistance through Technical/Strategic Support, and Services as appropriate
- Reproduce customer issues and log tickets as necessary
Technical Requirements:
- 3 years of Technical Support experience
- 0-2 years of experience in Linux Administration
- Proficiency in Linux Programming
- Software development or scripting experience in PHP/Java/Python/Ruby
- Experience with DevOps tools would be an additional advantage
- Knowledge of working on AWS or Azure
Non-Technical Requirements:
- Requires excellent communications skills, both verbal and written
- Adept at building relationships with clients
- Must feel comfortable working in a fast-paced, dynamic, and flexible environment
- Job does not typically require working for non-working hours or for extended hours, but there may be meetings that require doing so (given the nature of job to manage day-to-day support operations)
- Can work in shifts rotation
Interpersonal Skills
- Be passionate, determined, and have intellectual curiosity
- Results-oriented, highly flexible, team player
- The ability to manage multiple tasks in a fast-paced environment
- The ability and desire to work autonomously
نوکری کی تفصیلات
Cooperative Computing
Cooperative Computing digitally enables high-growth companies accelerating their journey into the automated economy through a hyper focused approach that includes a strategic mix of hyper automation, hyper personalization, and data driven decisions. We enable organizations digitally by improving business performance in key business functional areas including Branding & Marketing, Sales & Commerce, Operations & Fulfillment, Customer Engagement, and Service Delivery Management. Through our Digital Maturity Experience, we help organizations solve issues to increase operational efficiencies, implement data driven decision making, and boost revenue growth, enabling them to redefine their boundaries of what is possible with business performance.
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