یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

SVP of Customer Support

Crossover Market Inc

جون ۱۱, ۲۰۱۸ شائع ہوئی 9 نے دیکھا

PKR. 600,001+/Month

SVP of Customer Support ($400K/yr) - Online Hiring Tournament

We're running an Online Hiring Tournament on June 16th to hire SVPs of Customer Support ($400K/yr).

This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager.

This is a 100% remote, full-time role.

As an SVP you will deliver quarterly improvements in the quality of support (measured by internal quality metrics and by customer NPS), and the productivity of support (measured by all in cost per ticket).

You will recruit and manage a team of VPs of Customer Support and be responsible for their delivery. Your day-to-day responsibilities include reading tickets, doing deep dives into specific problem areas, making decisions to remove blockers, and planning for weekly, quarterly, or yearly improvements.

You will need to operate in our centralized “economies of scale” model without allowing complexity and special cases to make it into our processes.

Pace is everything. You will be required to make the right decisions quickly. You will set quarterly goals and demand weekly progress from your entire organization.

Candidate Requirements:

Master’s degree or equivalent
Minimum 3 years hands on technical support
Minimum 5 years as Team Manager
Minimum 15+ years of industry experience
Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions
Able to identify and articulate patterns in unstructured and unorganized content
A passion for creating work in a process-driven way and working with team members to continuously improve that process

We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

All Cities, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

10 سال

اس سے پہلے درخواست دیجیۓ:

جون ۱۸, ۲۰۱۸

تاریخِ اِشاعت:

جون ۱۱, ۲۰۱۸

Crossover Market Inc

انفارمیشن ٹیکنالوجی · 2001-2500 ملازمین -

پیروی کریں

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.