• Manage all after sale service complaints and resolve them as per the standard timeline
  • Visit dealer on regular basis and ensure that all the dealer related problems are being solved timely
  • Maintain good relations with customers and provide them satisfactory services within policy framework
  • Identify new potential business areas and increase revenue
  • Increase of part sales and expansion of part dealers network in the region
  • Maintain proper inventory of parts for smooth operation of branch
  • Manage customer feedback system by calling up sample groups
  • Develop and train staff and contract workshops for better productivity and future challenges

مہارتیں

The candidate should possess a very good understanding of the Servicing Industry with focus on Customer Service, Quality, Planning, etc. candidate should also posses a dynamic and teamwork approach along with selling skills.

نوکری کی تفصیلات

صنعت:
شعبہِ افعال:
کل عہدے:
3 آسامیاں
نوکری کی قسم:
محکمہ:
After Sales Service
نوکری کا مقام:
جنس:
مرد
عمر:
30 - 45 سال
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
BE degree will be an added advantage + MBA
کیریئر کی سطح:
Manager
کم از کم تجربہ:
5 Years
اس سے پہلے درخواست دیجیۓ:
جون ۰۱, ۲۰۱۱
تاریخِ اِشاعت:
اپریل ۰۵, ۲۰۱۱

Dawlance Group of Companies

تعمیراتی · 3001-3500 ملازمین -

Dawlance, a leading home appliances brand of Pakistan now part of Arcelik, Turkey, was established in 1980 with the vision of making Dawlance a Global brand by practicing reliability and to make Pakistan Proud. Dawlance was acquired by Arcelik in 2016 after which Dawlance became a wholly-owned subsidiary of the 2nd largest White goods company in Europe. Dawlance now serves its consumers in 3 functions involving Food Care, Fabric Care and Home Care with its wide range of appliances including refrigerators, freezers, microwave ovens, water dispensers, small kitchen appliances, hoods & hobs, washing machines, dishwashers and air conditioners. The brand also has an after sales network stretching across Pakistan that offers 24/7 customer service. Dawlance promises reliability in every way for its consumers and stakeholders alike; Reliability is the key characteristic of Dawlance and is exercised within all functions of the company; it is in fact embedded in the organization's culture. Aside from its reliability, Dawlance's major strengths are differentiation and relevance- it makes products that are relevant to the needs of the Pakistani households but with an element of differentiation; Dawlance takes pride in introducing innovative products for the Pakistani market to enhance the lifestyle of its consumers and deliver a superior product experience New vision: be Pakistan’s largest household technology solution provider, empowering consumers to meet their lifestyle needs New Mission: create value for all our customers and stakeholders by providing reliable and innovative products & services, while being a responsible corporate citizen

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