مئی ۲۳, ۲۰۲۲ شائع ہوئی 25 نے دیکھا
Overview
We are looking for an incredible resource who can do wonders in the world of CS with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. The Customer Support Associate within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
Key Responsibilities
- Prompt chat & email response to customers,
- Provide real-time support
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
- Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
What We Seek in You:
- Collaborative mindset
- Customer service focus
- Hands-on-problem solving ability
- The ability to communicate technical information in a simple manner.
- Time Management
Shift Time
Morning (10-positions)
Afternoon (10-positions)
Night (10-positions)
Job Requirements:
- Intermediate/Bachelors or above
- Good Written and verbal communication
نوکری کی تفصیلات
Digital Billing Services Pvt Ltd
A BPO, providing transparent, reliable, and dynamic services to our clients and their customers. We aim to effectively outsource our services to the businesses who are in a dire need of investing their time and money with a reliable organization.
آپ کو کس حوالے سے برتری حاصل ہے؟
ملتی جلتی نوکریاں
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
