یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Service Desk Analyst

dinCloud Pakistan (Private) Limited

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

نومبر ۳۰, ۲۰۲۲ شائع ہوئی 132 نے دیکھا

At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 500 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our most significant and most valued assets.

Our perks and benefits package includes:

Health insurance for our employees' immediate family members inclusive of their parents, which covers OPD, as well as IPD
An effective provident fund policy along with EOBI facilities
Entitlement for paid leaves
Pay Raises & Paid Training

We are presently searching for highly motivated candidates, with the will and determination to strive under pressure, and the innate ability to evolve and keep up with the emerging technologies in the industry.

Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone, email, chat, or self-service
Provide level 1 troubleshooting and route all issues that cannot be resolved to the appropriate team.
Accurately classify, prioritize, and record Incident/Request details into servicenow ticketing system
Provide first contact resolution when possible
Track and communicate with the customer throughout the ticket lifecycle and ensure proper follow-ups
Ticket closing upon customer consent

Non-Technical Qualifications:

Maintains cooperative working relationships with staff members, a good team player
Customer-focused with an understanding of business impacts with exceptional customer service skills and oral and written communication skills
Detail-oriented and organized
Outstanding oral communication skills
Ability to take and provide direction
Familiar with IT Service Management concepts, practices, and procedures. ITIL knowledge is a plus.
Strong customer service skills
Strong IT problem-solving/troubleshooting skills

Technical Qualification:

Must have prior Service Desk experience
Experience with Windows 10, Office 365, Azure AD, Active Directory, and Exchange/Office O365 is required.
Familiarity with IT Service Management concepts, practices, and procedures. ITIL knowledge is a plus.
Technical Certifications: CompTIA, A+, MSCE is a plus
Experience using ServiceNow Ticketing System is a plus

Experience using remote assistance tools such as Beyond Trust and RDP is a plus

مہارتیں

Azure AD Office 365 Active Directory Service Desk Handling

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

کمپیوٹر نیٹ ورکنگ

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, فیصل آباد, گجرانوالہ, لاہور, ملتان, راولپنڈی, ایبٹ آباد, بھاولپور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

3 سال

اس سے پہلے درخواست دیجیۓ:

دسمبر ۳۱, ۲۰۲۲

تاریخِ اِشاعت:

نومبر ۳۰, ۲۰۲۲

dinCloud Pakistan (Private) Limited

انفارمیشن ٹیکنالوجی · 601-1000 ملازمین - ایبٹ آباد, بھاولپور, فیصل آباد, گجرانوالہ, اسلام آباد, لاہور, ملتان, راولپنڈی

پیروی کریں

dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries. At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 150 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our greatest and most valued assets.