Service Support Engineer - MSP

About dinCloud:

dinCloud is an all-encompassing Cloud Service Provider (CSP) with a global footprint of data centers. Our portfolio includes Cloud Hosted Virtual Desktops, Servers, and Databases. For over 10 years, we have been innovating in the cloud space- as a ‘born in the cloud provider. While we have evolved over the years, our core philosophy remains centered on security and transparency, and as such our innovative solutions can be tailored to the unique needs of many businesses and industries.

At dinCloud, we maintain a dynamically robust environment that is ever-changing and evolving in parallel with the latest technologies, trends, and industry standards. With a highly skilled and qualified workforce of over 500 personnel in our Islamabad, Lahore, and United States offices, we function with the firm belief that our employees are our most significant and most valued assets.

Our perks and benefits package includes:

• Health insurance for our employees' immediate family members inclusive of their parents, which covers OPD, as well as IPD
• an effective provident fund policy along with EOBI facilities
• entitlement for paid leaves
• Pay Raises & Paid Training

We are presently searching for highly motivated candidates, with the will and determination to strive under pressure, and the innate ability to evolve and keep up with the emerging technologies in the industry.

• If you are looking for a role where you can grow and develop your skills – then this is the role for you.
• You will be guided and exposed to multiple technologies and work within a team that is open to sharing knowledge, training, and mentoring.
• With that said, you need to be committed and willing to push yourself and go above and beyond.
• You will be exposed to an extensive array of state-of-the-art technology and equipment with the latest and greatest tools of the trade.
• You will work closely alongside the Sales Management team helping to excite and educate customers with your technical know-how to acquire new clients.
• This role will suit a positive, flexible, and results-driven individual who takes ownership of tasks through to completion and enjoys working in a fast-paced and ever-changing environment.

Skills Required are:

• Background and understanding of technical cloud-based MSP workspace and environment.
• Debugging issues for various flavors of Windows, Linux, and Mac.
• Server administration (2008,2012,2016,2019)
• Domain Controllers, Active Directory, DNS, DHCP.
• RMM tools (Kaseya, SolarWinds RMM, Ninja)
• Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
• Alerts configurations and escalations (email, SMS, etc)
• Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc)
• Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
• Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
• OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
• Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
• Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc)
• Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)
• Good understanding of software and hardware techniques for x86 virtualizations.
• Analyzing system logs and identifying potential issues with computer systems.
• Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
• Highly technical, organized, and have excellent communication and people skills.
• A highly motivated individual who thrives in a fast-paced environment.
• Comfortable in both local and global working environments.
• Responsible for documenting the configuration of the system.
• A friendly, positive, and customer-driven attitude
• Effectively multitask and manage competing priorities
• Team player - ready to contribute whatever it takes or play any role on a team to get the job done
• Excellent time management & organizational skills

Education Required:

• At least four years BSc. engineering degree (Electrical/Telecom/Computer)
• Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMWare, Veeam, O365