Telesales Representative Responsibilities Include:
Contacting potential or existing customers to inform them about a product or service using scripts / guideline
Answering questions about products or the company
Asking questions to understand customer requirements and forward to salesJob brief
We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company.
You will be responsible to arrange meetings with potential customers over the phone and maintaining good customer relationships.
An effective telesales representative must be an excellent communicator and have superior people skills.
They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.
Responsibilities:
Contact potential or existing customers to inform them about a product or service using scripts / guideline
Answer questions about products or the company
Ask questions to understand customer requirements and forward to sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the companys reputation
Go the extra mile to support sales team quota and facilitate future sales
Keep records of calls and note useful information
Requirements:
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Education:
Bachelor (BBA will be a plus)
Specific Tasks
Telemarketing
Business development
Welcome to ECO Services ECO Services, an ISO 9001:2008 recognized organization, is the new and innovative generation of solution provider for pest management and cleaning issues, fulfilling the needs of hygiene maintenance and image branding of the rapidly growing corporate and industrial sector. A wide range of residential units are also facilitated by us. The workforce of ECO Services specializes in particular pest control and cleaning requirements by industries such as Pharmaceuticals, Banks, Multinationals, Restaurants and Hotels, Factories and Mills, Manufacturing units, cold storage areas, public spaces like Cinemas and Shopping malls, along with a wide range of commercial units.