یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Executive

Electronic Security Company

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

اگست ۱۲, ۲۰۲۲ شائع ہوئی 422 نے دیکھا

Responsibilities

Manage and respond to a large number of incoming phone calls, emails and WhatsApp queries.
Identify and assess customers’ needs to achieve customer satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Manage and maintain commercial and/or other client documentation.
Prepare and manage documentation and processes related to tenders/bids, payments follow-up, advances etc.
Proactively communicate Internally and Externally over email and messaging platforms.
Work as a bridge between sales, finance, technical support, service coordination and other departments
Share required documents with the customers, take frequent payment follow-ups, inform customers about their orders status. Handle and Maintain records in ERP
Deal with invoices, customers’ orders, handle PO’s, other relevant queries
Build sustainable relationships and trust with customers through open and interactive communication. Take the extra mile to engage customers
Provide accurate, detailed, valid and complete information to customers by using the right methods/tools
Follow communication procedures, guidelines and policies
Resolving customer complaints and queries. Negotiating the terms and conditions with the customer
Maintaining records of each phone call for future reference
Offering exceptional customer service and satisfaction
Knowledge of mediation and conflict resolution techniques is preferable

Job/Person Specifications

Hardworking, Proactive, Passionate and Dutiful
A person who we can depend on
Proficient with MS Windows, MS Excel and Email etc
Ability to multitask and passion for precision
Tech & Email Savvy

Skills

MS Office Suite
Problem Solving
Supervisory Skills
Technical Understanding
Verbal Communication
Requirements Analysis

What we offer

Company Provides a competitive environment, unlimited learning/training opportunities along with the following incentives:

Laptop
In-house Lunch facility
Fuel allowance
Smart phone with monthly call/data plan

مہارتیں

Technical Understanding Written and Verbal Communication Skills Legal Documents Management MS Office

نوکری کی تفصیلات

صنعت:

برقیات

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, راولپنڈی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

نوآموز

کم از کم تجربہ:

غیر تجربہ کار

اس سے پہلے درخواست دیجیۓ:

ستمبر ۱۳, ۲۰۲۲

تاریخِ اِشاعت:

اگست ۱۲, ۲۰۲۲

Electronic Security Company

برقیات · 51-100 ملازمین - اسلام آباد, راولپنڈی

پیروی کریں

Founded in 1991 as Electronic Spares; importers and distributors for semiconductor components and parts, Electronic Security Company has established itself as a leading distributor for Security and Surveillance Systems in Pakistan. Renowned for providing excellence in system design consultancy, solution formation and after sales support across all sectors and industries. We have gained success and reputation through development of friendly partnerships with our vast portfolio of esteemed customers that include top players in Pakistan's surveillance and security systems market.