یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

International Customer Services Representative

eSoul (Private) Limited

جون ۰۵, ۲۰۲۲ شائع ہوئی 46 نے دیکھا

PKR. 45,000 - 90,000/Month

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Duties and Responsibilities

• Provide knowledgeable answers to questions about the product, pricing, and availability.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with the Team Lead and colleagues as necessary.

• Timely completion of assignments given by the Team Lead.

• Providing feedback on the efficiency of the customer service process.

• Identify customers’ needs to achieve satisfaction.

• Ensure customer satisfaction and provide professional customer support.

• Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Must be disciplined and aware of work ethics.

• Initiate customer complaints handling system, including acknowledgment back to the customer.

• Ability to comprehend and execute standard operating procedures.

• Works under immediate supervision. Typically reports to a supervisor or manager.

• Will receive incoming calls, and provide limited technical support as needed.

• Works with others as part of a team.

Position Qualifications and Requirements

• Familiar with a variety of Customer Service concepts, practices, and procedures.

• Knowledge of Phone systems and operations.

• Functional knowledge of Microsoft Word, PowerPoint, Excel, Software Support ERP or SAS, and Internet Explorer.

• Excellent communication skills

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

• Ability to multi-task, organize, and prioritize work

• Customer orientation and ability to adapt/respond to different types of characters

مہارتیں

Fluent in English American Accent IT Support Responsibilities Customer Analysis eBay Account Handling Relations Management Committed to Customer Satisfaction Customer Acquisition Skills Customer Communication Skills Committed to Customer Services Cross Cultural Communication Skills

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

مستقل

نوکری کا مقام:

کراچی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

انٹرمیڈیٹ / اے لیول

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

ایک سال سے کم (Must have excellent spoken English with prior experience to work with US customer Support)

اس سے پہلے درخواست دیجیۓ:

جولائی ۰۵, ۲۰۲۲

تاریخِ اِشاعت:

جون ۰۵, ۲۰۲۲

eSoul (Private) Limited

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - کراچی

پیروی کریں

eSoul Consultancy Services Pvt Ltd is the leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value. We specializes in IT Consultancy Services, e Business Solutions, Custom Application Development & Maintenance, Quality Assurance Services and SOA Solutions. Our in-depth understanding of various industry verticals enables us to provide innovative and end-to-end technology solutions. We leverage our business knowledge with our expertise across various lines of technology through our 'Web of Participation' structure, which enables us to bring out the most innovative solutions in every business and technology domain. Mission, Vision & Values While the reason for our existence is articulated by our Mission, our vision reflects an aspiration to continually improve, to excel & be the best. Our values characterize us as an organization & guide our every action. Mission To help customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services. Make it a joy for all stakeholders to work with us. Values Leading Change Excellence Respect for the Individual Learning and Sharing