یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Assistant Manager - Reservations

Explore Global Ltd

مارچ ۰٦, ۲۰۲۰ شائع ہوئی

PKR. 90,000 - 100,000/Month

Direct reporting to Reservations Manager and Managing Director.
Assist in training new reservation agents and managing team of approx. 8-10 members (FIT & Groups) according to company’s guidelines and standards.
Lead, encourage and support team to make sure that they are consistently able to provide excellence in customer service and that customer needs are met effectively.
Continuously maintain high standards of customer service with the aim of maximizing conversion to achieve objectives (room nights and revenue targets).
Ensure smooth and efficient running of the Reservations through prompt, effective and proper operations and clear communication between all departments, internally (Sales, Accounts, Contracting) and externally (with Suppliers and Agents):
Monitoring all the incoming enquiries and making sure that all emails, Skype and Whatsapp enquiries are allocated and dealt with in a timely and professional manner
Enquiries through Skype, Whatsapp are replied immediately
Communicating with the team and agents via WhatsApp outside of office hours for any urgent matters (last minute changes to the booking, complaints etc)
Allocated agent accounts are properly handled and enquiries replied to according to the agreed SLA’s
Dealing with travel agent requests, for both FITs and groups, finding operational solutions to all challenges
Being able to prioritize workload and demonstrate good organizational skills by finishing tasks within allocated time
All emails are replied on the same day
Responsible staff use all available recourse to get the best rate possible
Follow-ups are done to all important enquiries (long stays, suite bookings, multiple room and high revenue requests) and feedback is gathered
Arrival checks are done on daily basis with all bookings, services and special requests and billing instructions being reconfirmed with the suppliers (allocation of specific room /suite types, special requests – connecting/high floor/smoking rooms etc, methods of payment)
Liaise with Contracting and Sales regarding the company’s inventory - any unsold inventory (allocation) is being highlighted and communicated to the team in order to push sales
Handling complaints and special requests. Investigate and solve pre and post departure customer escalations and issues
Dealing with finance related matters, such as supplier prepayments, pro forma invoicing and commission
Establishing and maintaining good relationships with agents and suppliers
Being fully knowledgeable about the products, destinations and services offered by the company in order to appropriately deal with all enquiries, and drive sales
Promoting company’s products and services to maximize sales opportunities
Run voucher report on daily basis to avoid any no-show charges
Prepare Reservations team monthly rota and ensure that office working hours (all days and shifts) are covered in line with company’s business needs.
Adhere to all company policies and procedures, review current processes, suggest improvements where necessary.
Monitor team’s performance and highlighting any possible areas of concern with suggested solutions and improvement plan.
Able to handle any other ad hoc responsibilities.

مہارتیں

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نوکری کی تفصیلات

صنعت:

مہمان نوازی

شعبہِ افعال:

خرید و فروخت اور ترقیِ کاروبار

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

ماسٹرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

10 سال

اس سے پہلے درخواست دیجیۓ:

اپریل ۰۵, ۲۰۲۰

تاریخِ اِشاعت:

مارچ ۰٦, ۲۰۲۰

Explore Global Ltd

مہمان نوازی · 1-10 ملازمین - لاہور

پیروی کریں

We are a leading Destination Management Company that offers travel ground services within the UK and Europe. Our dedicated team of travel experts that specializes in the Luxury, FIT, MICE and group travel, will be delighted to assist you with all your clients’ leisure and business needs. Since the establishment of the company in 1999, we have been offering our expertise and a comprehensive range of high quality travel product paired with exceptional service and customer satisfaction./p