یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Head – Back Office & Online Channels Management

A highly critical and complex leadership role for online channels, Authorization & Monitoring of UBL multiple channels (i.e. ATMs, Hotline, Card etc.) and internal support groups. The position directly influences internal and external Customer experience with the bank and has substantial P&L and user satisfaction impact.

Job Duties:

Overall supervision and ensure synchronized efforts to maintain service level indicators at an acceptable range in terms of authorization processing at BASE-I level, monitoring of suspicious transactions to avoid fraud exposure.
Handle department-related correspondence & verbal communication with both internal as well as with external banks/customers.
Preparation & review of various MIS use to streamline various parameters including velocity, spending pattern, count & amount pattern and trend analysis.
Double check against departmental policy and process to ensure standards are set according to association guidelines.
Maintain Department Audit Preparation Trail by maintaining airtight processes and ensures full compliance as defined in Authorization Unit’s Policies & Procedures and seek periodic guidance from Central Bank & Association like Visa & MasterCard’s.
Organizing and maintaining of a 24 hour operation environment for pro-active monitoring/detection through cross function co-ordination.
Arrange training session for internal staff pertains with Visa & MasterCard Association Policies as well as Rules & Regulations
Ensures ATMs are monitored 24x7 real-time and beat down time to its maximum level.
Manage employee services helpline, its service levels, TATs and overall experience.
Secured the bank’s auto financed collateral in a far better manner through strict monitoring.
Ensure Authorization Service Levels indicators are at acceptable range of Visa and Master Cards.
Control staff attrition and absenteeism.
Will be part of Internal auditors panel who will be carrying out internal cross functional unit audits for standards of ISO 9001 and ISO 27001.

Requirements:

Min. Graduate; Masters will be preferred.
Min 10 Years Relevant Experience
Must possess strong problem resolution skills.
Must possess strong inter-departmental communication skills.
Should be a team player
Good understanding of system, banking processes and procedures
Must be able to perform tasks and provide responses within defined timelines.
Good Communication Skills in English & Urdu

مہارتیں

Customer Experience Management Digital Channels Channel Authorization

نوکری کی تفصیلات

صنعت:

بھرتی / روزگار کے ادارے

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

کراچی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

8 سال

اس سے پہلے درخواست دیجیۓ:

اپریل ۱۵, ۲۰۲۴

تاریخِ اِشاعت:

مارچ ۱۴, ۲۰۲۴

Finclude

بھرتی / روزگار کے ادارے · 11-50 ملازمین - کراچی

پیروی کریں

Finclude is a fintech & IT recruitment services provider company. Finclude specializes in building business, tech and risk teams for fintechs, banks and other companies building the fintech ecosystem. We work with banks, fintechs & IT companies in Pakistan and the Middle East region to build tech teams.