Scope:
We are seeking a dynamic and experienced individual to join our team as the Head of Training and Development. The successful candidate will be responsible for designing, implementing, and overseeing all training and development programs for our contact center staff. They will play a pivotal role in ensuring that our employees are equipped with the knowledge, skills, and tools necessary to deliver exceptional customer service.
Key Responsibilities:
1. Training Program Development:
2. Training Delivery:
3. Performance Management:
4. Leadership and Team Management:
5. Compliance and Quality Assurance:
Requirements
Finclude is a fintech & IT recruitment services provider company. Finclude specializes in building business, tech and risk teams for fintechs, banks and other companies building the fintech ecosystem. We work with banks, fintechs & IT companies in Pakistan and the Middle East region to build tech teams.