یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Assistant

Digital Key Points

مئی ۱۷, ۲۰۲۴ شائع ہوئی 357 نے دیکھا

PKR. 50,000 - 100,000/Month

You will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency. The best CSR are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements:

Must be proficient in English speaking & writing to deal with foreign clients
Strong phone call handling skills and active listening
Familiarity with CRM (Customer Relation Management) systems and practices
Email Handling
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills

Qualification: