The Front Desk Officer is responsible for ensuring the customer experience is exceptional throughout every part of the business Centre at every period in the day. In conjunction with the Centre team this role ensures that all clients needs are handled effectively and efficiently. This role becomes a critical player in delivering the wow service. Wow serves as the cornerstone of our company philosophy of consistently delivering a superior customer experience. This role oversees the centre team ensuring that every Team Member is playing their part in consistently delivering a superior customer experience to existing and potential clients. Ultimately, the actions and service provided by this role are the catalyst for providing customers with a reason to come to Us and the reasons to stay with Us. This role directly supervises the business centre team.