1. Provides technical assistance to customers intelligently (using customer insights) over live chats (Maximum 6), Tickets and Gmail.
2. Assistance should be provided keeping our targets and SOPs in mind
3. To Understand Issues / Bugs and escalate them to SLs.
4. Reporting all Recurring issues to Shifts on urgent basis.
5. Complete Understanding of All helping tools like Reseller Panel, BI, Mixpanel etc.
6. To have hand on experience on platforms / apps.
7. Make sure that team’s individual and collective targets/tasks are achieved.
You'll be communicating directly (via chat/tickets & emails) with clients in over 100 countries so you must have an excellent written English skills and a strong sense of team collaboration.