یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Operations Manager

GCS Private Limited

اگست ۰۲, ۲۰۲۲ شائع ہوئی 509 نے دیکھا

• Recruitment and train new call center personnel and prepares them to respond to customer questions and complaints.

• Prepare call center performance reports by collecting and analyzing call agents’ data.

• Evaluate individual performance reviews and overall team effectiveness with upper management.

• Help call agents with challenging customer service issues.

• Monitor team performance and provide tools if necessary.

• Determine call center operational strategies by evaluating team results and objectives.

• Maintain and improves call center operations by monitoring system performance and identifying and resolving problems.

• Presents monthly and annual call center action plans and objectives.

• Establish a high standard for productivity, quality, customer service as well as define user guidelines.

• Develop company systems for customer interaction, voice response and control the implementation process.

• Prepare annual budget after estimate necessities, correcting overspending, analyzing cost variance and scheduling expenses.

• Summarize, collect and analyze call center trends and data for regular performance reports.

• Call for repairs and trouble shooting as needed.

• Maintain consistent professional improvement through company provided training, tracking call center trends and active participation in team projects.

مہارتیں

Answering Inquiries Teamwork

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

عملیات

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

کراچی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

ستمبر ۰۳, ۲۰۲۲

تاریخِ اِشاعت:

اگست ۰۲, ۲۰۲۲

GCS Private Limited

انفارمیشن ٹیکنالوجی · 1-10 ملازمین - کراچی

پیروی کریں

pSecurity and Surveillance is GCS's core competency . We have won rich recognitions from dignitaries , law enforcement organizations and the executive administrations for our contribution to safeguarding the lives and properties in Pakistan./p