اگست ۱۷, ۲۰۲۱ شائع ہوئی 268 نے دیکھا
Responsibilities of Support Engineer:
Monitor Systems: monitor the performance and capacity of computer systems using a variety of tools. Identify hardware, software, and environmental alerts or malfunctions and determine the cause of the problem.
Troubleshoot Problems: Triage or troubleshoot the occurring problem, while coordinating with third-party vendors, customer contacts, or other IT teams.
Track all Issues: Timely respond to incidents, carefully track and document all issues and resolutions in detail. Maintain and update ticketing system.
Client Interaction: Regularly interact with the global customers with diplomacy and politeness. Handle their technical and non-technical requirements and query in timely manner.
Skills Required:
- Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
- Good oral and written communication skills, and ability to address conflict with others constructively
- Knowledge of project management methodologies and techniques
- Ability to work a flexible schedule
Qualifications & Experience:
- Bachelors in IT/ Computer Science/ Engineering/ Telecom.
- Relevant Diploma holders can apply as well.
- Minimum 1 year experience in IT Sector.
Location: Islamabad/ Rawal Pindi
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