1. Help customers to plan, choose and arrange their trips/holidays
2. Advice and suggests customers to go and local tourist attractions and events
3. Promoting and marketing the business
4. Dealing with customer queries and complaints
5. Providing advice about visas or passports
6. Recruiting, training and supervising staff
7. Managing budgets
8. Maintaining statistical and financial records
9. Find updated fare and schedule information
10. Selling holidays and insurance
11. Selling airline tickets
12. Make alternative booking arrangements if changes arise before or during the trip
13. Preparing promotional materials and displays
Golden Crown Travel