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Accident Claims Handler

As an accident claims handler, you'll be involved in managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any potentially fraudulent activity.

You'll coordinate services that may be required by policyholders following an accident.

Responsibilities

As an accident claims handler, you'll typically need to:

provide advice on making a claim and the processes involved
process new insurance claims notifications
collect accurate information and documents to proceed with a claim
identify reasons why full payment may not be made
monitor the progress of a claim
investigate potentially fraudulent claims
liaise with solicitors, as well as other legal and claims professionals, and negotiate the terms of a claim
prepare an initial estimate of costs and then closely monitor and keep a record of costs
get advice from external specialists, such as loss adjusters and forensic accountants, on complex cases
ensure fair settlement of a valid claim
ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
handle any complaints associated with a claim

Senior claims handlers may also need to:

manage a team of claims handlers
seek legal recovery of monies paid out
take responsibility for productivity and profit
get involved in loss adjusting activities and in legal discussions relating to settlement.

Working hours

The working week is typically 50 to 60 hours. Office hours can be Monday to Friday, although shift work, including evenings and weekends, may be required.

What to expect