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Hillcrest is seeking to hire for our prestige Chinese Telecom client for it's GSC project in Paksitan. JOB TITLE: Access Network EngineerJob Description:
- Provide technical support service to the customers independently or jointly with a technical support team.
- Develop the technical solution and issue the design documents: HLD, LLD.
- Provide detailed information on how to set up, configure, and upgrade, migrate Access Network Products.
- Pre-sales support for testing, bidding, or holding workshops in the field of Fixed Access Networks.
- Track and solve all technical issues appear during testing/workshop/project delivery activities, provide to the customer the necessary technical support and suggestions, and maintain good cooperation with customer and business partners.
- Troubleshoot hardware and software issues and identify network/application issues.
- Use various department tools, technical knowledge, lab equipment, and online resources for providing technical solutions to customersSkills Required:
- High-level English.
- Familiarity with the following products or solutions: DSLAM, MSAN, OLT, MxU, FTTX, GPON, xDSL, management and monitoring systems (U2000/NCE).
- Strong customer service experience, technical support, and troubleshooting skills.
- Experience with Huawei Access Network products is considered a big advantage.
- HCIX / CCNA qualification is a plus.
- Capable of taking the initiative to identify, resolve problems, and improve the work environment.
- Ability to work on multiple tasks at the same time and prioritize them accordingly.
- Excellent interpersonal and communication skills.
- Good team spirit and adaptability.
- Ability to work in a fast-paced and dynamic environment.
Experience Required: Minimum of 2 years of telecommunications customer service/ technical support experience.
Job Location: Islamabad.
مہارتیں
نوکری کی تفصیلات
Hillcrest Solutions (Private) Limited
pHillcrest Solutions(Private) Limited is incorporated in Pakistan with the primary objective of providing Human Resource and Manpower Services to vast clientele across the Globe./p
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