Network Resident Engineer

As a Network Resident Engineer, you will play a crucial role in providing technical support, escalation, and troubleshooting services to customer. Your responsibilities include tracking and resolving support requests related to network (Routing & Switching) and offering day-today operational support. The role demands high technical competency and independence in providing remote and field support services.

Responsibilities

Provide technical support and troubleshooting.
Track and resolve all assigned support requests using effective decision-making and problem-solving skills.
Proactively monitor and resolve network incidents affecting the site for maximum availability and performance.
Use standard network management tools, internal ticketing systems, and monitoring consoles for tasks.
Produce and maintain network infrastructure documentation based on architectural standards, including physical and logical designs and configurations.
Liaise and coordinate with other departments, service providers, external vendors, and suppliers on network-related or security-related issues.
Produce complete implementation plans for any major change to the customers network, including specific changes, timelines, and contingency plans.
Monitor the health of network infrastructure, schedule maintenance/upgrades, and keep aƯected users informed.Work with architectural and design teams to ensure accuracy of designs and compliance with standards.
Collaborate with project management teams to understand project deliverables, commit to timescales, and provide implementation support during business and occasional out-of-business hours.

Qualifications:

Bachelor's Degree in Computer Science or related area
At least 3 to 5 years of experience in a similar role.
CCNP-R&S Network Certification is preferred-In-depth knowledge and hands-on experience in IP Addressing, Subnetting, VLSM, ARP, reverse & proxy ARP, and Ping concepts.
Implementation and troubleshooting of complex layer 2 technologies such as VLAN Trunks, VTP, Etherchannel, STP, RSTP, and MST.
Configuration and troubleshooting of Cisco Access, Distribution, and Core switches.
Expertise in the analysis, implementation, troubleshooting, and documentation of LAN/WAN architecture with experience in IP services.
Prefer to have Wireless and Access Points (AP) experience, preferably Aruba Controller/AP.
Cisco Routers and Switches platform experience requiredUnderstanding of routing protocols such as OSPF and BGP Excellent problem-solving skills.
Excellent verbal communication and interpersonal skills.

Benefits:

Perks: Yearly Bonus (on completion of 1 year), GLI, EOBI, Gratuity, Medical for Self & up to 03 kids (IPD & OPD up to PKR 75K/family/annum | 80:20 Co-sharing)
Experience: 3-5 yearsJob Type: contractual job (3 YEARS CONTRACT) contract will be revised every year until 3 years are completed