DSP Junior Manager

HRMD is a dynamic and rapidly growing company dedicated to providing exceptional staffing services to our clients. We partner with industry leaders like Amazon to ensure efficient and reliable delivery solutions. As we continue to expand our operations, we are seeking a talented Junior Manager to join our team and contribute to our success.

Position Overview:

We are looking for a motivated Junior Manager with a background in management positions and experience working with Delivery Service Partners (DSP), particularly within the Amazon ecosystem. The ideal candidate will have a passion for logistics, excellent leadership skills, and a strong ability to drive operational excellence.

Responsibilities:

Evaluate current operational strategies and recommend improvements.
Generate operational reports for management as needed. assuring all KPIs are on target for all the clients assigned to him/her, and in general making sure the company’s operations are running correctly.
Communicate with the client daily to handle any situations that might arise on the day to day operations.
Daily communication with all the agents and team leads on his team to make sure processes are being followed and quality is being achieved.
Put action plans in place to reach overall quality of all the services.
Supervise and manage internal processes related to company employees.
Send weekly reports on human resources processes, including updates on hiring, performance, and staff development.
Oversee the daily activities of the dispatch team to ensure efficiency and service quality.
Coordinate the team's workload, ensuring that all tasks are properly recorded on the productivity sheet.
Report and handle any relevant dispatch processes that may arise during daily operations.
Direct the recruitment and hiring process consistently and proactively for the client.

Requirements:

DSP experience, or experience in logistics in the US.
Human resources experience and payroll Software (ADP, PAYCOM, OTHERS).
Ability to generate detailed reports and analyze data related to personnel.
Previous experience in coordinating operational teams, preferably in dispatch or logistics environments.
Ability to manage multiple tasks simultaneously and prioritize effectively in a dynamic environment.
Demonstrated experience in active and passive recruitment through various channels, including text messages, and recruiting websites (Indeed, Rozee).
Excellent communication skills and the ability to assess candidate cultural fit and skills.
English B2 minimum.
3 yrs management experience.
3 yrs DSP Clients experience.