یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Manager Quality Assurance - Call Center

Multinet Pakistan

درخواست بھیجیں

Responsibilities and Duties

Driving customer experience improvements by refining internal process
Work with a call center manager on any corrective measures that need to be implemented
Ensure that call center employees adhere to the rules and scripts developed for them in their interactions with patients and prospective patients
Correlating Quality Assurance scores with customer feedback/surveys
Establish standards governing, customer interactions and implement developing programs
Develop and ensure compliance with established processes and Standard Operating Procedures (SOPs)

Requirements:

Bachelors/MBA with 5 to 7 years Quality Assurance experience in the health sector.
Relevant certifications in quality management
Familiarity with the tools, concepts and methodologies of quality management
Excellent communication & presentation skills with analytical abilities
Extensive practical experience in customer service settings
Knowledge of Quality assurance software