یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Services Representative (Control Room)

IGI General Insurance Ltd

درخواست بھیجیں

AREAS OF EVALUATION

% of time spent

Activities / Tasks

1. Customer Services

70%

Managing customer calls, inquires and complaints.
Call back customer to schedule an appointment in case of Removal, Maintenance and Installation of equipment.
Identify and assess customer needs to achieve maximum level of customer satisfaction.
Provide accurate, valid and complete info by using the right systems and processes.
Handle customer complaint, provide appropriate solution and alternatives within the defined turnaround time.
Manage call backs as a welcome call back to customers for security briefing.
Handling of CRM related tasks for different business processes as defined from time to time

2. Technology

30%

To coordinate with IT and Technology vendors for proactive escalation and resolution of day to day issues.
To gain full understanding of all systems involved for utilizing their full potential and identification of improvement areas.
Follow-up and closure on ‘Not Responding’ assets as per agreed processes and SLAs.