We are looking for a Network Support Engineer to provide enterprise-level assistance to users. You will diagnose and troubleshoot Network, software and hardware problemsResponsibilitiesAddressing user tickets regarding hardware, software and networkingResearching, diagnosing, troubleshooting and identifying solutions to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teamsDiagnose and troubleshoot technical issues, including account setup and network configurationAsk users targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk users through a series of actions, either via phone, email or chat, until they’ve solved a technical issueProperly escalate unresolved issues to appropriate internal teams Follow up with users to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsRequirementsProven work experience as a Network Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environments and Cisco Networks.Good understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk software Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalBS degree in Information Technology, Computer Science or relevant fieldAdditional certification in Microsoft, Linux, Cisco or similar technologies is a plus

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
2 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
مرد
عمر:
20 - 30 سال
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
Information Technology, Computer Science or relevant field
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
1 سال (1 – 2 years’ experience in a relevant field)
اس سے پہلے درخواست دیجیۓ:
مارچ ۱۸, ۲۰۱۹
تاریخِ اِشاعت:
فروری ۱۷, ۲۰۱۹

Innovative Solutions

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - کراچی

Innovative Solutions is a game development and financial IT consultancy firm based in Karachi, Pakistan. Our target is to become a leading company in chess game development and financial IT consultancy sectors. We are looking for talented individuals who have excellent technical and educational background.

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

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