Trademor, one of the official Channel Partners of Alibaba in Pakistan, is looking for a competitive and passionate Services Executive to be a part of the team for the servicing of their overseas clientele.
- Responsibilities include maintaining customer satisfaction while improving the quality of service.
- Work as Alibaba’s certified services representative in the Global market for Alibaba.com.
- Providing excellent quality services to our international clients.
- Conduct international market research to identify selling possibilities and evaluate customer needs.
- Handle complaints or objections.
- Working as a team member to be the PoC with our international partners.
- Provide regular trainings to our on-boarded clients on how to use the platform.
- Proven experience in E-Commerce Customer services.
- Hands on experience with E-Commerce Platforms, CRMs, A&V etc
- Proficiency in English language.
- Thorough understanding of customer handling and negotiating techniques.
- Self-motivated with a results-driven approach.
- Aptitude in delivering attractive presentations and pitches.
- Team player and collaborative.