Key Skills
Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
SpeakingTalking to others to convey information effectively.
Reading ComprehensionUnderstanding written sentences and paragraphs in work-related documents.
Service OrientationActively looking for ways to help people.
Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
CoordinationAdjusting actions in relation to others' actions.
PersuasionPersuading others to change their minds or behavior.
MonitoringAssessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Active LearningUnderstanding the implications of new information for both current and future problem-solving and decision-making.
WritingCommunicating effectively in writing as appropriate for the needs of the audience.
MathematicsUsing mathematics to solve problems.
NegotiationBringing others together and trying to reconcile differences.
Judgment and Decision MakingConsidering the relative costs and benefits of potential actions to choose the most appropriate one.
Time ManagementManaging one's own time and the time of others.
Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
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