International BPO Executive

CatchWorld International

جون ۰۴, ۲۰۲۵ شائع ہوئی 16 نے دیکھا Report Job

PKR. 25,000 - 25,000/Month

Job Summary
We are seeking a dedicated and professional Customer Service Representative to manage customer interactions primarily via phone. The ideal candidate will communicate effectively, follow established protocols, and maintain accurate records while striving to meet performance goals related to call handling, quality, and customer satisfaction. This role requires a positive attitude, strong problem-solving abilities, and confidence in engaging with international clients.

Key Responsibilities
- Manage inbound and outbound customer calls with professionalism and courtesy, ensuring a positive customer experience.
- Adhere strictly to communication scripts and standard operating procedures to maintain consistency and quality in service delivery.
- Accurately document all customer interactions and transactions in the company’s record-keeping system.
- Consistently meet or exceed performance metrics, including average call handling time, call quality standards, and customer satisfaction scores.
- Address customer inquiries and resolve issues efficiently while maintaining a calm and helpful demeanor.
- Collaborate with team members and supervisors to improve service processes and customer engagement strategies.

Required Qualifications
- Exceptional verbal and written communication skills in English, enabling clear and effective interaction with customers.
- Strong interpersonal skills with the ability to build rapport and trust with diverse clients.
- Proven problem-solving capabilities to handle customer concerns and provide appropriate solutions promptly.
- Confidence and ease when communicating with international clients from various cultural backgrounds.
- A positive, proactive attitude combined with reliability and a genuine willingness to learn and grow within the role.

Preferred Qualifications and Benefits
While not explicitly stated, candidates who demonstrate adaptability, a customer-centric mindset, and experience in a similar customer service environment will be highly valued. The role offers an opportunity to develop professional skills in a dynamic setting, with potential for career advancement based on performance.

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This position is ideal for individuals who thrive in a fast-paced environment and are committed to delivering exceptional customer service. If you possess the required skills and are eager to contribute to a team focused on excellence, we encourage you to apply.