Customer Support Intern - Ecommerce

Job Summary
We are seeking a dedicated and proactive professional to manage and grow our customer portfolio while ensuring exceptional service delivery. This role involves overseeing business development initiatives, coordinating with various internal teams, and continuously enhancing the overall customer experience. The ideal candidate will be a strong communicator with a strategic mindset, capable of fostering long-term client relationships and driving customer satisfaction.

Key Responsibilities
- Manage and maintain a diverse portfolio of customers, ensuring their needs and expectations are consistently met.
- Lead and oversee business development activities aimed at expanding customer accounts and identifying new growth opportunities.
- Collaborate cross-functionally with departments such as sales, operations, and customer support to guarantee service targets and deadlines are achieved.
- Develop and implement strategies to improve the customer experience, focusing on service quality and responsiveness.
- Regularly engage with clients to gather feedback on services provided, addressing any concerns and reporting progress to internal stakeholders.

Required Qualifications
- Excellent communication skills, both verbal and written, to effectively interact with clients and internal teams.
- Proven ability to manage multiple customer accounts and coordinate cross-departmental efforts.
- Strong organizational skills with attention to detail to ensure service targets are consistently met.
- Customer-focused mindset with the ability to strategize and implement improvements in service delivery.

Preferred Qualifications and Benefits
(Not specified in the original description)

This position offers an excellent opportunity for a motivated individual to contribute to business growth and customer satisfaction in a dynamic environment. If you are passionate about building strong client relationships and driving service excellence, we encourage you to apply.