Client Service Specialist

Prima Systems

جون ۰۴, ۲۰۲۵ شائع ہوئی 52 نے دیکھا Report Job

PKR. 120,000 - 120,000/Month

Job Summary
We are seeking a dedicated and professional Customer Support Specialist to serve as the primary liaison for our US-based clients. This role involves providing exceptional support and guidance, ensuring client inquiries and concerns are addressed promptly and effectively. The ideal candidate will be adept at managing multiple communication channels, maintaining accurate client records, and collaborating closely with internal teams to resolve issues efficiently. This position requires working in 8-hour rotational shifts to guarantee continuous support coverage for our US clients.

Key Responsibilities
As the main point of contact for US clients, you will be responsible for delivering outstanding customer service by promptly responding to inquiries and concerns through email, phone, and other communication platforms. You will work collaboratively with team members to ensure client issues are resolved accurately and within established timelines. Maintaining confidentiality and precision in client records and documentation is essential to this role. Additionally, you will provide valuable insights and recommendations aimed at enhancing client satisfaction and improving operational processes. The role demands flexibility to work in rotational shifts, ensuring uninterrupted support coverage.

Required Qualifications
Candidates must have prior experience in customer support, customer service, or a related field, demonstrating a strong commitment to client satisfaction. Excellent English communication skills, both written and verbal, are crucial, with an emphasis on clear, professional, and customer-focused interactions. The ability to thrive in a fast-paced environment while managing multiple tasks simultaneously is essential. Strong organizational skills and meticulous attention to detail are required to maintain accurate client records and support efficient issue resolution.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional experience in client relationship management or familiarity with US market expectations will be well-positioned for success. The role offers the opportunity to work within a dynamic team environment and contribute directly to enhancing client experiences. Working in rotational shifts ensures a balanced workload and continuous client support, which is critical for maintaining high service standards.

This position is ideal for individuals who are proactive, adaptable, and committed to delivering high-quality customer service in a fast-moving setting. If you possess the skills and experience outlined above and are eager to contribute to a client-focused organization, we encourage you to apply.