Call Centre Agents (CSR) - Part and Full Time

AZ Marketing Pvt

جون ۰۵, ۲۰۲۵ شائع ہوئی 45 نے دیکھا Report Job

PKR. 40,000 - 40,000/Month

Job Summary
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service by promptly addressing inquiries and providing detailed information about our products and services. This role requires a proactive individual with strong communication skills and a commitment to customer satisfaction, capable of thriving in a dynamic and fast-paced environment.

Key Responsibilities
- Deliver outstanding customer service by answering incoming calls and effectively resolving customer questions and concerns.
- Provide accurate and comprehensive information about the company’s products and services to assist customers in making informed decisions.
- Maintain a professional and courteous demeanor at all times to ensure a positive customer experience.
- Collaborate with team members to address complex issues and escalate when necessary to ensure timely resolution.
- Manage multiple tasks efficiently while maintaining attention to detail and quality in all interactions.

Required Qualifications
- Proven experience in sales and customer support, demonstrating the ability to handle diverse customer needs.
- Strong interpersonal skills with a genuine focus on achieving high levels of customer satisfaction.
- Proficiency in computer use, including familiarity with customer relationship management (CRM) systems and other relevant software.
- Excellent verbal and written communication skills, enabling clear and effective interaction with customers.
- Strong problem-solving abilities to identify issues quickly and provide appropriate solutions.
- Exceptional organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced work environment.
- Ability to remain calm and professional under pressure, ensuring consistent service quality.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional experience in related fields or advanced technical skills may have an advantage. This position offers the opportunity to develop valuable customer service expertise and grow within a supportive team environment.

If you are passionate about helping customers and possess the skills outlined above, we encourage you to apply and become a vital part of our customer-focused team.