Customer Support Executive

Job Summary
Alma Leather, a distinguished London-based specialist in luxury bespoke and sustainable leather solutions for interiors and architecture, is seeking a confident and articulate Customer Support Executive to join their team. This full-time position acts as the primary point of contact for clients, requiring a professional who is passionate about delivering an exceptional customer experience. The ideal candidate will be fluent in English, highly organised, and proactive, capable of managing multiple priorities with ease. Working closely with designers, architects, and discerning clients both in the UK and internationally, the successful candidate will play a vital role in upholding Alma Leather’s commitment to excellence and design integrity.

Key Responsibilities
- Deliver professional, courteous, and timely support to clients through phone, email, and face-to-face interactions.
- Respond promptly to enquiries, manage sample requests, and follow up on orders to ensure client satisfaction.
- Accurately maintain and update customer records, sales documentation, and internal databases.
- Collaborate effectively with sales and logistics teams to facilitate smooth order processing and ensure timely deliveries.
- Coordinate showroom visits and assist with daily front office operations, maintaining a welcoming environment.
- Communicate project updates, product availability, and relevant information clearly to clients, supporting ongoing client relationships.

Required Qualifications
- Exceptional spoken and written English communication skills are essential.
- Previous experience in customer service, sales support, or front-of-house roles is highly preferred.
- Strong interpersonal skills with the ability to engage professionally and confidently with high-end clients.
- Highly organised with meticulous attention to detail and the ability to manage multiple tasks efficiently.
- Proficient in Microsoft Office applications and comfortable with general computer use.
- A positive, professional, and polished manner that reflects the premium nature of the brand.

Preferred Qualifications and Benefits
- Opportunity to work within a collaborative, design-led environment alongside industry professionals.
- Exposure to luxury clientele and involvement in prestigious, high-end design projects.
- Potential for professional growth and development within a respected and sustainable luxury leather brand.
- This is an in-person role based in London, offering hands-on experience in a dynamic and creative workplace.

If you are passionate about delivering outstanding customer service and eager to contribute to a growing, design-driven company, Alma Leather invites you to apply. This is an excellent opportunity to join a prestigious brand dedicated to quality, sustainability, and innovation in the luxury leather sector.