MTO (Sales)

Job Summary

We are looking for a motivated and detail-oriented professional to join our team in a full-time, on-site role specializing in customer service and logistics coordination. The successful candidate will play a vital role in engaging with potential customers by addressing their inquiries about our products and services, supporting account management, and ensuring the efficient handling of shipments. This position demands excellent communication skills, meticulous attention to detail, and the ability to collaborate effectively with a variety of stakeholders, including carriers, sea port, and airport personnel.

Key Responsibilities

The primary focus of this role is to attract and engage potential customers by promptly responding to their questions regarding our offerings and recommending additional products or services that meet their needs. You will be responsible for opening new customer accounts by accurately capturing and recording all necessary account information, as well as maintaining and regularly updating existing customer records to ensure accuracy and currency.

Resolving product or service-related issues is a critical part of the role. This involves clarifying customer complaints, identifying the underlying causes, and selecting the most appropriate solutions. You will expedite any necessary corrections or adjustments and follow up diligently to guarantee that all issues are fully resolved to the customer’s satisfaction.

Managing bookings with airlines and shipping lines efficiently is essential. You will be required to enter and capture data accurately using carriers’ web-based systems, as well as handle job openings by demonstrating proficiency with company software tools. Monitoring shipments from key gateways and preparing all required export documentation are also important responsibilities.

Coordination with sea port and airport staff is a key aspect of the role to ensure smooth shipment handling and timely handover to carriers. This requires strong interpersonal skills and the ability to work collaboratively with various logistics partners to maintain seamless operations.

Required Qualifications

Candidates must hold at least a graduate or master’s degree. Proficiency in computer skills is essential, including the ability to navigate web-based carrier systems and company software efficiently. Strong written communication skills in English are also required to ensure clear and professional interactions with customers and internal teams.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with prior experience in logistics coordination or customer service within the shipping or freight industry will find this role aligns well with their skill set. The position offers the opportunity to work closely with both logistics and customer service teams in a dynamic and fast-paced environment, contributing directly to the smooth movement of shipments and delivering an excellent customer experience.

This role is ideal for individuals who thrive in collaborative settings and are committed to providing outstanding service while managing complex logistics processes. If you are detail-focused, communicative, and eager to contribute to a growing team, we encourage you to apply.