Customer Support Representative

Job Summary
Marham is seeking a dedicated Chat Support Executive to join our energetic and growing team. This role is perfect for individuals who are passionate about delivering exceptional customer service and have strong written communication skills. As a Chat Support Executive, you will interact with customers through chat, providing timely, accurate, and professional responses to inquiries. Your efforts will ensure a positive customer experience while working in a collaborative environment that encourages growth and development. This full-time position offers a unique opportunity to build your career in a supportive and fast-paced setting, with an anticipated start date of June 19, 2025.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via chat, ensuring clear and courteous communication at all times.
- Address and resolve customer concerns by providing accurate information and effective solutions.
- Collaborate closely with team members to facilitate efficient problem-solving and share knowledge.
- Maintain thorough and up-to-date product knowledge to assist customers accurately and confidently.
- Manage multiple chat conversations simultaneously without compromising the quality or professionalism of responses.

Required Qualifications
- Bachelor’s degree or an equivalent graduate qualification is mandatory.
- At least 6 months of experience in a similar role, such as chat support or customer service, is required.
- Exceptional written communication skills in English, with the ability to convey information clearly and professionally.
- Proficiency in using computer systems and chat software to handle customer interactions effectively.
- Ability to work efficiently under pressure while meeting response time targets and maintaining high-quality service.
- Strong problem-solving skills combined with the ability to multitask and manage several conversations simultaneously.

Preferred Qualifications and Benefits
- Availability to work evening shifts; specific hours will be discussed during the interview process.
- Competitive salary package along with additional benefits to reward your contributions.
- Opportunities for professional growth and career advancement within the company.
- A supportive and collaborative work environment that fosters teamwork, learning, and development.

If you are committed to delivering outstanding customer support and thrive in a dynamic, fast-paced environment, Marham invites you to apply for this exciting opportunity. Join us and become a vital part of a team dedicated to excellence and continuous improvement.