Complaint Coordinator

Nafay Associates

جون ۲۰, ۲۰۲۵ شائع ہوئی 3 نے دیکھا Report Job

PKR. 30,000 - 30,000/Month

Job Summary
We are looking for a dedicated Customer Service Representative to join our team and play a vital role in enhancing customer satisfaction. The successful candidate will be responsible for managing customer complaints professionally, ensuring timely resolutions by collaborating with relevant departments, and maintaining accurate records of all interactions. This full-time position demands excellent communication skills, keen attention to detail, and the ability to stay calm and composed in challenging situations. We offer a competitive salary and a stable work environment with a consistent schedule.

Key Responsibilities
The Customer Service Representative will be the primary point of contact for receiving and documenting customer complaints in a professional and courteous manner. You will coordinate closely with various internal departments to ensure that issues are resolved promptly and effectively. Maintaining updated complaint logs using Microsoft Excel is essential for accurate tracking and reporting. Additionally, you will follow up with customers to confirm that their concerns have been satisfactorily addressed. Preparing weekly reports to identify recurring problems or emerging trends will support ongoing improvements in our service delivery.

Required Qualifications
Candidates must have at least an intermediate level of education. Strong verbal and written communication skills are essential to interact effectively with customers and internal teams. Basic proficiency in Microsoft Excel is required to manage complaint logs and generate reports. The role requires the ability to remain calm and composed under pressure, demonstrating professionalism at all times. We seek individuals who are responsible, punctual, and reliable, with a strong work ethic and commitment to quality customer service.

Job Details
This is a full-time, on-site position with working hours from 10:00 AM to 7:00 PM. The salary range for this role is Rs. 30,000 to Rs. 40,000 per month, reflecting the competitive compensation we offer for this important position. The role provides a stable work environment with a clear and consistent schedule, ideal for candidates seeking long-term employment.

If you are passionate about delivering excellent customer service and meet the qualifications outlined above, we encourage you to apply and become a valued member of our team. This opportunity allows you to contribute meaningfully to improving customer experiences while developing your professional skills in a supportive setting.