Customer Support Representative

Tricon Marketing

۱۴ گھنٹے پہلے شائع ہوئی 27 نے دیکھا Report Job

PKR. 45,000 - 45,000/Month

Job Summary
Tricon Marketing is actively seeking motivated, fluent English-speaking professionals to join our Customer Support team based in Lahore. This full-time position is tailored for individuals with prior call center experience who can communicate clearly using a neutral, American, or British accent. The role offers a competitive monthly salary complemented by performance-based incentives and promising opportunities for career growth within a well-established BPO organization.

Key Responsibilities
As a Customer Support representative, you will be responsible for managing both inbound and outbound customer calls with professionalism and efficiency. You will be expected to follow provided scripts precisely, including all terms and conditions, ensuring consistency and compliance. A critical part of your role will be to identify and address customer needs and concerns promptly, maintaining a positive and solution-focused attitude throughout each interaction. Upholding high-quality service standards during every customer engagement is essential to delivering exceptional support and enhancing customer satisfaction.

Required Qualifications
Candidates must demonstrate fluency in English, both spoken and written, to effectively communicate with customers. Prior experience working in a call center environment is mandatory, as it equips you with the necessary skills to handle customer interactions confidently. You should be comfortable understanding and delivering scripted content accurately to maintain service quality. Additionally, flexibility to work rotational or night shifts, if required, is important to meet operational demands.

Preferred Qualifications and Benefits
Preference will be given to candidates who speak with a neutral, American, or British accent, as this aligns with our customer base and communication standards. The monthly salary for this role ranges from PKR 45,000 to PKR 65,000, depending on your experience and skills. Alongside the base pay, attractive performance-based incentives are offered to reward your dedication and results.

Tricon Marketing fosters a friendly and professional work environment, supporting your growth through comprehensive training programs and clear pathways for career advancement within the company. This position requires in-person attendance at our Lahore office, so candidates who can commute or relocate before starting will be prioritized.

If you are passionate about delivering excellent customer service and eager to develop your career in a reputable BPO firm, we encourage you to apply by submitting your CV through job portals. This opportunity promises a rewarding and dynamic career path for the right candidate.