Quality Assurance Executive Travel Operations

AEG Travels Private

۴ گھنٹے پہلے شائع ہوئی Report Job

PKR. 80,000 - 80,000/Month

Job Summary
We are looking for a meticulous and experienced Travel Quality Assurance Specialist to join our team. This role focuses on auditing and verifying travel bookings across both corporate and B2C segments, ensuring strict compliance with travel policies, accuracy in documentation, and delivering outstanding customer service. The ideal candidate will bring a solid background in travel operations, including corporate travel management, ticketing, and quality assurance, with proficiency in global distribution systems (GDS).

Key Responsibilities

Corporate Travel:
You will be responsible for auditing corporate itineraries, fare rules, and client profiles to ensure all bookings comply with company travel policies and maintain accuracy. This includes verifying travel reservations made through major GDS platforms such as Amadeus, Sabre, and Galileo, as well as online booking tools. Additionally, you will ensure adherence to service level agreements (SLAs), travel policies, and client-specific requirements.

B2C Tours:
Your role will involve reviewing final tour packages, hotel vouchers, and detailed day-wise itineraries before they are delivered to clients. This requires thorough checks to confirm accuracy regarding inclusions, exclusions, terms and conditions, and pricing. You will also monitor post-sale interactions and client feedback to identify any service gaps and work towards enhancing the overall customer experience.

Ticketing Operations:
You will audit issued tickets, reissues, refunds, and voids to verify accuracy and compliance with fare rules and airline policies. This includes verifying travel documentation such as passports, visas, and travel insurance when applicable. Ensuring timely and error-free processing of both domestic and international ticketing will be a critical part of your responsibilities.

General Quality Assurance Responsibilities:
Monitoring communications, including calls and emails, to evaluate professionalism, accuracy, and resolution effectiveness will be essential. You will prepare quality assurance reports, identify process gaps, and recommend corrective actions to improve service quality. Tracking and reporting common errors and conducting training sessions to keep staff updated on revised processes and policies will also be part of your duties. Ensuring compliance with IATA, airline, and regulatory standards is mandatory. Furthermore, you will assist in developing and updating standard operating procedures (SOPs) across departments to maintain operational excellence.

Required Qualifications
Candidates must hold a Bachelor’s degree in Travel & Tourism or a related field. You should have 2 to 4 years of relevant experience working in a travel agency or travel management company (TMC), with exposure to corporate travel, B2C tours, and ticketing operations. A strong working knowledge of global distribution systems such as Amadeus, Sabre, and Galileo is essential. The role demands exceptional attention to detail, strong problem-solving abilities, and excellent communication skills to produce clear and analytical reports.

Job Type and Compensation
This is a full-time, on-site position. The salary range offered is Rs 80,000 to Rs 120,000 per month, commensurate with experience and qualifications.

This position represents an excellent opportunity for a travel professional to leverage their expertise in quality assurance and operational excellence within a dynamic and growing travel environment. If you are dedicated to accuracy, compliance, and enhancing customer satisfaction, we encourage you to apply.