یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Call Center Manager

KBM Group

مارچ ۱٦, ۲۰۱۹ شائع ہوئی 12 نے دیکھا

PKR. 50,000 - 80,000/Month

The Company

KBM Group is an international group of companies offering range of services to Pakistan, UK and other European clients in various sectors such as Accountancy, Consultancy, Education and Training.

We are currently looking for outgoing, enthusiastic and experienced Call Centre Manager to take part in establishing a state of the art call centre in Lahore to generate and manage all KBM Group of companies’ customers, leads and potential sales.

Role/ Responsibilities

The Call Centre Manager will be responsible for leading and ensuring a high performance, first class service is delivered at all times to our clients and customers. Looking after a team who provide inbound and outbound sales calls to potential and existing clients. Assisting HR department to recruit the right talent to expand the sales force.

The successful candidate needs to be passionate, dedicated and a reliable people manager who knows how to get the best out of individuals.

To start with Manage a team of 6 to 10 Customer Sales Advisors to maximise performance, quality and delivery of KPIs
Ensure that the customer experience is consistently delivered to the highest quality
Utilise new methods to improve team standards through proactive management
managing the daily running of the call centre, including sourcing equipment, effective resource planning and applying call centre strategies and operations
performance reviews and cost/benefit analyses
setting/meeting performance targets for speed, efficiency, sales and quality
ensuring all relevant communications and data are updated and recorded on CRM and in-house online portal
advising clients on products and services available
liaising with UK and Pakistan team supervisors, team leaders, operatives and third parties to gather information and resolve issues
maintaining up-to-date knowledge of industry developments and involvement in networks
monitoring random calls to improve quality, minimise errors and track operative performance
coordinating staff recruitment, writing job adverts and liaising with HR staff
reviewing the performance of staff, identifying training needs and planning training sessions
recording statistics, user rates and the performance levels of the centre
preparing reports on these statistics, rates and performance levels
handling the most complex customer complaints or enquiries
coaching, motivating and retaining staff
coordinating bonus, reward and incentive schemes
forecasting and analysing data against budget figures on a weekly and/or monthly basis.
Day to day motivation, creating a lively working atmosphere and coaching and development of your team
Set stretching objectives for self and team and deliver against these objectives
Ensure that compliance and regulatory standards are met consistently and understood by all
Effectively carries out HR procedures, e.g. appraisals, disciplinary absence and holidays and performance management

Required Skills

We are looking for someone to hit the ground to work with our existing UK team to push the sale figures with full motivation and enthusiasm.

Previous Team leader/ Manager Skills, ideally within a Call centre environment

Results/ targets driven – meeting and exceeding KPI's
Good attention to detail
Can-do attitude
Enthusiastic

This may be a suitable career for you if you have had previous experience working as a Sales Manager, Telesales Manager or Contact Manager.

مہارتیں

Public Relations SALES AND MARKETING Managing of Call Centre

نوکری کی تفصیلات

صنعت:

تعلیم و تربیت

شعبہِ افعال:

ٹیلیفونی فروخت کاری

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

نوکری کا مقام:

Gulberg, لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Sales & Marketing, Human Resource, Public Relation

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

3 سال (Results/ targets driven – meeting and exceeding KPI's, Good attention to detail)

اس سے پہلے درخواست دیجیۓ:

اپریل ۱۷, ۲۰۱۹

تاریخِ اِشاعت:

مارچ ۱٦, ۲۰۱۹

KBM Group

تعلیم و تربیت · 1-10 ملازمین - لاہور

پیروی کریں

KBM Group is an international “Group of Companies” offering a range of services to Pakistan, the UK, and other European clients in various sectors such as Accountancy, Consultancy, Education, and Training.