یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Data Analyst / Customer Service Specialist

Kidssentials

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

مارچ ۱۴, ۲۰۲۴ شائع ہوئی 1189 نے دیکھا

PKR. 50,000 - 70,000/Month

JWe are seeking a talented individual to join our team as a Data Analyst and Customer Service Specialist. This role will involve analyzing customer data to derive insights and trends while also providing exceptional customer service to ensure a positive experience for our clients. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for delivering high-quality service.

Responsibilities:

Data Analysis:

Utilize advanced Excel functions including macros, pivot tables, VLOOKUPs, and other formulas to manipulate and analyze large datasets effectively.
Collect, clean, and analyze customer data using statistical techniques and software tools.
Identify patterns, trends, and correlations in the data to inform business decisions and improve customer experience.
Develop reports and visualizations to present findings to stakeholders.
Continuously monitor data quality and integrity to ensure accuracy and reliability.

Customer Service:

Respond promptly and professionally to customer inquiries via phone, email, chat, or social media channels.
Provide product information, resolve issues, and address customer concerns in a timely and effective manner.
Maintain a high level of customer satisfaction by delivering personalized and empathetic support.
Collaborate with other teams, such as sales and product development, to address customer needs and improve overall service.

Process Improvement:

Identify opportunities to streamline processes and improve efficiency in data analysis and customer service operations.
Recommend and implement solutions to enhance the customer experience and drive business growth.
Document procedures and best practices to ensure consistency and scalability.

Requirements:

Bachelor’s degree.
Proven experience (1-3 years) in advance excel.
Strong analytical skills with proficiency in excel analytics.
Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.
Customer-centric mindset with a focus on delivering exceptional service and building positive relationships.
Ability to multitask and prioritize tasks in a fast-paced environment.
Detail-oriented with a commitment to accuracy and quality.
Experience with customer relationship management (CRM) systems is a plus.
Knowledge of data visualization tools such as Tableau or Power BI is desirable.
Ability to work effectively both independently and collaboratively within a team.

Position Type: Full-time, remote.