اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

  • The Quality Assurance (QA) Specialist is responsible to assure that professionalism, productivity and quality are maintained and continually improved throughout the organization.
  • It is charged with monitoring and assessing Call Center Sales and Customer Service calls for quality, efficiency and performance.
  • The Call Center Quality Assurance (QA) Specialist will monitor inbound/outbound calls and assess associates' demeanor, technical accuracy, customer service/sales performance, conformity to company policy and procedures and CMS guidelines and regulations.

Essential Duties and Responsibilities:

  • Reviews quality of work and performance of Sales Agents through live monitoring and use of call recording system and applications.
  • Identifies training needs and communicates needs to training department as needed.
  • Compiles Quality Assurance (QA) assessments of call center agents, and documents results within established repository in accordance with defined departmental policies and procedures.
  • Uses quality monitoring system to compile and track performance at team and individual level.
  • Engages in calibration sessions on calls for all products/programs with call center management.
  • Provides actionable data and feedback to call center managers and leadership team.
  • Identify and recognize call center quality and performance trends and communicate to leadership team.
  • Works with internal business units to increase awareness of the importance of the compliance, FWA plans and the Code of Conduct.
  • Creates and maintains standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency.
  • Prepares and analyzes internal and external quality reports for management staff review
  • Perform other duties as assigned

Candidates who have worked/lived in US Canada - Experience in BPO industry is a must

Education and Work Experience:

  • Bachelors
  • Minimum 1 year experience in Call Center Quality Assurance (QA) role
  • Teamwork, flexibility, reliability, and mentoring skills are required
  • Attention to detail and excellent follow up skills
  • Pleasant, friendly, professional manner, excellent English verbal and written communication skills,

including excellent listening and speech.

  • Requires a positive attitude, the ability to work independently or as part of a team, and have a genuine interest in people and desire to help.
  • Experience working in a fast-paced environment and with ability to multi-task
  • Market competitive salary based on skill level and experience,
  • Performance-based bonuses (uncapped)
  • Transportation allowance/Transportation and
  • Application access to the company’s US Training Program

Applicants must note that MIW PK work hours are 5:30/6:30 PM to 2:30/3:30 AM. This is an on-site only position.

نوکری کی تفصیلات

صنعت:
شعبہِ افعال:
کل عہدے:
2 آسامیاں
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
عمر:
24 - 36 سال
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
تجربہ:
2 سال - 10 سال
اس سے پہلے درخواست دیجیۓ:
فروری ۰۵, ۲۰۲۱
تاریخِ اِشاعت:
جنوری ۰۴, ۲۰۲۱
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

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McLean Intelligent Workforce

مشیران · 1-10 ملازمین - کراچی

pMcLean Intelligent Workforce/p

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