Email / Chat Support Virtual Assistant

We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communication and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.

Responsibilities:

Proactively address customer inquiries across various channels (email, chat) with clear, concise, and accurate communication.
Leverage your proficiency in Microsoft Excel/Google Sheets for data analysis and reporting, MS Word/Docs for professional documentation, and QuickBooks for financial management tasks (optional: Adobe Creative Suite for visual communication).
Maintain a high level of service by providing timely responses, demonstrating a friendly and helpful demeanor, and actively listening to customer concerns.
Offer creative solutions by recommending alternative products, suggesting troubleshooting steps, and thinking outside the box to resolve complex issues.
Continuously learn and adapt by staying updated on system changes, process updates, and product information.
Handle objections and challenges with composure and professionalism, prioritizing de-escalation and building trust.

Qualifications:

Minimum 2 years of experience in customer service or a related field.
Proven ability to communicate effectively in writing and verbally.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and ideally QuickBooks (optional: Adobe Creative Suite).
Strong problem-solving and analytical skills.
Positive attitude, excellent interpersonal skills, and a commitment to building rapport with customers.
Ability to work independently and as part of a team.

We offer: