یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Senior Operation Engineer

NEC Corporation

اسلام آباد ، پاکستان

درخواست بھیجیں

اپریل ۱۹, ۲۰۱۹ شائع ہوئی 2 نے دیکھا

Responsible for remote tier 2 troubleshooting; operation engineer provides engineering for LAN/WAN networking, Data Centre, virtualization and infrastructure upgrades, changes,troubleshooting, relocation and migrations specializing in advanced Juniper and other vendorssolutions.
He / She acts as senior escalation point of operational issues and be able to crossfunctional lines in troubleshooting complex problems.

Additional Responsibilities:

Become the technical lead and handle escalated issues for NEC customers on Juniper
Networks products(s) (M-Series, T-Series, MX-Series routers, and EX-Series of Ethernet
Switches, Contrail SDN, NorthStar Controller, etc)
Participate in on call rotations as assignments
Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer’s satisfaction, by using a systematic problem-solving approach
Work closely with various technical teams to ensure knowledge transfer of the customer’s networks, issues, teams, and solutions. Keep management informed of all sensitive issues.
Work with various technical teams within NEC and provide input on new products, solutions and feature improvements for reliability, availability, and serviceability.
Work closely with the onsite Resident/L1 Engineers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations
Work closely and follow up on the cases that has already been escalated to Juniper TAC, escalate the issue to Juniper TAC in case it is deemed.
Participate in customer conference calls and/or if required, onsite face to face customer meetings to discuss technical issues or handle technical escalations
Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve
Contribute to technical documentation (White Papers, KB, Troubleshooting Guides) for internal and external use
Sound documentation of technical support issues using the available tools is an essential element of the role
Develop a “Can-Do” attitude and suggest ways to improve the team performance and increase customer’s satisfaction

Skills and Experience:

Higher education (Bachelor or Master degree in telecommunications engineering or computer science or equivalent
3-6 years of working experience in a network support role, 2-3 of these years would be spent supporting large IP networks
3-6 years supporting customers on site and via phone. Must be able to support complex and high profile customer base.
Strong communication skills, including influencing and collaboration skills, are a must.
Strong operating and troubleshooting knowledge across the following routing and switching technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), Multicast protocols (IGMP, PIM),
Switching technologies (VLAN/Trunking),
Extensive and deep knowledge in IP networking in layers 2-4 (TCP/IP, Ethernet, VLANs, VLAN stacking, QoS, Spanning Tree (STP,RSTP), RIP, VRRP, IGMP)
Valid JNCIP Certification on the mentioned competences.
Working experience with traffic generators and network protocols analysis tools
Practical knowledge of L1/L2 technologies: Ethernet, SONET/SDH, ATM, Frame Relay
Strong problem-solving skills, applicable to large and complex network scenarios
Customer management and customer service skills.
Ability to travel
In addition, knowledge of the following would be an advantage:
Network management skills SNMP, XML, LDAP, COPS;
Unix/Linux administrator skills, scripting languages (Tcl, Perl)
QOS, NAT, Firewall, MPLS MPLS/VPNs, IPSec, Stateful Packet Inspection, Common methods of attacks (DoS, portscan, Worms and Trojans, spoofing), Secure Management (SSL, SSH)
Experience working with Juniper TAC on day to day basis
Experience with RHOSP, Mirantis, VMware or other virtualization products and/or cloud infrastructure.