یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Desktop Support Engineer L2 / L3

New Millennium Consultants Management Services Pvt Ltd

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

مئی ۱۲, ۲۰۲۲ شائع ہوئی 98 نے دیکھا

PKR. 100,000 - 300,000/Month

About Us

NMC Managed Services (Pvt.) Ltd., a subsidiary of New Millennium Consultants Inc. US Aprovides IT Services and Solutions to leading organizations around the globe. It is an established Information Technology Services and Solutions company with more than 30 years of IT innovation and excellent customer service providing services to Fortune 500 companies. We have an international presence with offices based in US, Pakistan, India & Dubai. Our focused areas are:

Managed Services
Cyber Security
Consultancy and Transformation
Cloud Services
Digital & Technology Modernization
AI & Machine Learning
Infrastructure Products

Responsibilities for Desktop Support Engineer L2 / L3

Detailed reporting on requests or technical issues, steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailed all required system updates, as well as the date of completion
Attend meetings with clients to analyze, troubleshoot and diagnose problems
Resolve technical issues related to network interruptions
Account Management activities, including password reset, account unlock, onboarding & off boarding of employees, etc.
Install approved software, enable access to services, system builds and remote support for employees.
Support both Windows & Mac Systems
Support with Email / Outlook issues, SharePoint, MS teams / Slack, Adobe and other basic desktop software.

Qualifications for Desktop Support Specialist

Industry-specific certification in relevant computer languages or software may be required (Microsoft MCITP, A+, other)
5-7 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Experience working on ITSM tools like Zendesk, ServiceNow, JIRA, etc.
Extensive experience working with different operating systems including Windows and Mac OS
Ability to prioritize and manage several milestones and projects efficiently
Experience installing and configuring computer systems and applications for a large company
Troubleshooting Experience and Knowledge of:
SCCM
VDI ( Virtual Desktop Infrastructure)
Active Directory
Office 365
Professional written, verbal and interpersonal skills are essential when communicating with customers and clients