یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Service Representative

Pak Logics

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

جنوری ۱۸, ۲۰۲۰ شائع ہوئی 4 نے دیکھا

PKR. 20,000 - 60,000/Month

We are looking for an Inbound Call Operator / Customer Service Representative to join our Real Estate-Construction Company in USA. We are looking for a deadline-focused individual to be responsible inbound calls operation.

Must be good at English. Neutral or US accent needed.
Must have experience handling inbound calls for construction / home remodel company.
Must have experience with scheduling in CRM.

Responsibilities

Take messages & gather information
Handling inbound customer calls and ensuring the customer’s requests are handled accurately and in a timely fashion.
Ensure customer information, notes, and products are updated accurately in the ERP or CRM system.
Responsible for communicating accounts receivable balances to the customer, along with promotions with the intent to increase share of wallet with the customer.
Responding to emails and live chat inquiries.
Making Priority call back list.
Setting Appointments.
Respond to Emergency Alarms.
Be a lifeline to customers.
Resolve customer's issues or concerns.
Compile, analyze, maintain, and distribute reports.
Think critically when planning to assure project success.

Skills

Helpfulness and a customer-first attitude
The passion to take ownership and stick with an issue until it is resolved
The ability to communicate persuasively
Sharp thinking and an eye for detail
Drive and enthusiasm for meeting targets and deadlines
Proven ability to thrive in a fast-moving environment
Excellent verbal and written communications, with the ability to formulate professional emails free of spelling and grammatical errors
We will give you the guidance to be able to own & resolve every customer query whilst going above and beyond our customers’ expectations
You’ll be on hand to communicate with our customers through various channels of communication, making every interaction a positive one
Play your part in improving our customer experience! Our management team are always open to hearing new ideas on how we can build on our world-class service