Deputy Manager Change Management

1. Change Management Strategy:

a. Implement comprehensive change management strategies that align with the PSW’s roadmap and objectives. b. Identify potential areas of resistance and create plans to address them proactively. c. Reach target audiences and ensure mass adoption of the services provided through PSW. d. Facilitate Manager CM in designinig change management strategy and plan based on standards such as Kotter’s model, ADKAR and similar best practices.

2. Stakeholder Onboarding and Training Program Management:

Supervise the end-to-end stakeholder onboarding and training programs. Set clear objectives, milestones, and timelines for these initiatives and ensure their successful execution.

3. Stakeholder Engagement:

a. Work closely with various stakeholders, including senior management, Domain Team, Marketing, and Communications, to gain buy-in and support for change management activities.

b. In collaboration with the other relevant officials of the PSW Company, implement stakeholder engagement and change management strategy supported by an action plan to facilitate smooth implementation of the PSW projects

c. Ensure the evaluation of stakeholder readiness for proposed projects and/or programs initiation to better manage stakeholder expectations and attitudes while tracking and reporting issues

4. Training Needs Analysis:

a. Conduct thorough assessments of stakeholder training needs and analyze feedback to identify opportunities for improvement.

b. Collaborate with training specialists to design and deliver effective training programs.

c. Conduct impact analysis, assess change readiness and identify key stakeholders for regular and continuous engagement

5. Training Delivery:

Conduct virtual and in-person training sessions for stakeholders, either individually or in groups, to impart in-depth knowledge and proficiency in utilizing the latest features. Employ a variety of training techniques, including presentations, hands-on workshops, and interactive demos.

6. Communication and Marketing:

a. Facilitate Manager Change Management in development of clear and compelling communication plans to promote newly launched features and highlight the benefits they bring to Stakeholders.

b. Collaborate with the marketing team to ensure consistent and impactful messaging.

c. Support PSW Communications efforts by working closely with the communications specialist on design, development, delivery, and management of related components.

d. Prepare annual and bi-annual work plan/calendar identifying targeted audiences/stakeholders (PSW users/PSW staff, private stakeholders, Customs and OGAs, donors etc.), type, nature and format of activity (seminars/trainings/ webinars/tours/networking events), frequency, delivery methods, resource persons, and roles and responsibilities of the various team members and organize all logistics related to such events to increase the circle of participation within different sectors;

7. User Adoption Monitoring:

a. Demonstrate a comprehensive approach to change management to guarantee successful implementation of the PSW system - ensuring that government institutions accept and adopt smoothly changes to their business processes resulting from the implementation of the PSW system.

b. Monitor and analyze user adoption metrics to assess the effectiveness of change management efforts.

c. Use insights to refine strategies and ensure the successful adoption of new features.

d. Devise appropriate change management responses to such issues which may arise due to disruptive practices or other bottlenecks through required actions which may be in the form of communications, training support, encouragement to those who need it, or administrative steps.

e. Develop benefits realization assessment tools to evaluate success or adoption of outcomes of the change management programs and establish internal best practices.

8. Stakeholdrs Feedback and Improvement:

Solicit stakeholder feedback on the effectiveness of onboarding and training programs. Use insights to continuously improve and enhance the user experience.

9. Resource Management:

a. Facilitate Manager CM in managing the change management team, training specialists, and other resources, ensuring they are equipped to execute initiatives efficiently and effectively.

b. Prepare a clear action plan with resource requirements and budgetary estimations

10. Continuous Learning and Industry Trends:

Stay updated with industry best practices, emerging trends, and new technologies in change management and training to drive innovation within the organization.