مئی ۰۹, ۲۰۲۴ شائع ہوئی 136 نے دیکھا
Responsibilities:
- Review, analyse and ensure timely resolution of software issues escalated from L2 support team.
- Collaborate with product development & product testing teams to identify and prioritize product enhancements and bug fixes based on stakeholders feedback or self-identification.
- Collaborate with DevOps, Systems, Networks, L2 Support and Database Administration Teams to ensure that reported production issues are tracked, prioritized, and resolved in a timely manner.
- Provide technical expertise and guidance to team members as needed and stay up-to-date on industry trends and best practices of software services management.
- After deployment of release, analyze transactional system databases to ascertain data damage or inconsistency. Plan and execute corrections, ensuring data integrity.
- Maintain the database of reported issues, root cause analysis and effected transactions to publish monthly software defect report to stakeholders.
- Continually develop knowledge of the PSW suites of software applications and keep up to date with newly releases.
- Any other task assigned by respective line manager to improve the efficiency of software support functions.
- Monitor and analyse production incidents, identifying trends, patterns, and areas for improvement to prevent future disruptions.
- Ability to managing a team of software support specialists.
- Ensuring that the team provides timely and effective support to stakeholders, including troubleshooting and issue resolution.
مہارتیں
نوکری کی تفصیلات
Pakistan Single Window
Pakistan Single Window (PSW) is an ICT-based system in Pakistan providing a single window for trade. PSW is a facility that allows parties involved in trade and transport to lodge standardized information and documents at a single-entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements need to be submitted only once. PSW will connect relevant government departments with each other and with economic operators like importers, exporters, customs agents, shipping agents, transporters etc, in Pakistan for efficient management of cross border trade. It will provide the ease and transparency in achieving compliance with relevant regulatory requirements, through an on-line facility, that will intelligently handle the information for each transaction without the need to provide same information more than once or to physically visit such government departments. Pakistan has committed to implement various provisions of World Trade Organization’s (WTO) Trade Facilitation Agreement that includes implementation of a National Single Window (NSW) system before February, 2022. Pakistan also needs PSW implementation to overhaul management of its external trade for reducing time, cost and complexity involved to improve its position in various global rankings on competitiveness and ease of doing business. Guiding vision and mission objectives: VISION: Pakistan will establish a world-class automated hub by 2022, offering services and creating efficiencies, to reduce cross border trade related costs, time and complications for improved trade facilitation and compliance. MISSION: Improve cross-border trader processing by providing centralized ICT based services, simplified processes, effective and reliable automation, harmonized data exchange and risk-based selectivity in enforcement of government’s regulations.
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