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خلاصہ
I want to achieve the optimum level of satisfaction by getting a good position in the
organizational hierarchy; I explore my skills in the ever challenging business sector.
تجربہ
Customer Services Officer
JOB DESCRIPTION
The Bank of Punjab Taqwa Islamic banking Chakwal
Account opening of different Nature &related operations.
Handling High Risk Accounts /EDDs/ODDs/FATCA /PEP Bio- Metric Verifications.
Customer profile complete, transactions matched, profile review &update.
Feeding of Complete &correct info including KYC matching threesholds.
Correct status of tax, zakat, CNIC Expiry, Category& classification.
Handling and responding Customer Complaints, Responding FCCM Alerts, STRs and MIS Maintenance.
Cheque book/debit Cards/ Dormants /unclaimed/Hold mail etc.
Meet assigned Deposit Target/Mobilization of NTBs and Cross Sales.
Customer Services Officer
provide account opening facility to customer related to islamic products offer by bank
Resolve customer queries and guide about best possible solution related to their Queries
Cross sale products offer by Bank
Resolve Audit related Execeptions
Resolve compliance related Queries
Help and Close Shariah audit related Exceptions
Update customer profile odd ,CNIC,Kyc
Check overall bank related to service Quality
achieve CASA targets and cross sale product
