خلاصہ

I am a dynamic, strategy driven and result focused professional with over six years’ experience in after sales, sales, marketing & business development activities. Comprehensive understanding of the skills needed to plan and manage workload, assess and improve performance as well as effectively address complaints and resolve complex issues. I possess great ability of taking initiatives that will enhance company performance, profitability, and achievement of corporate goals. Possess strong decision-making and analytical skills needed to lead time compliance and successfully estimate and implement operational efficiency gains. I am adept in performing efficient companies’ brand management by participating in numerous trade shows, preparing presentations, arranging various events, and conducting multiple training and workshops of new products and services.

My key skills include Sales & After Sales Services, Complaint Management, Revenue Growth, Service KPI's Achievement, Customer Relationship & Satisfaction, Electro-Mechanical Maintenance, Strategic Planning, Contract Development/Negotiations, Inventory Control, Fault Analysis, Corrective & Preventive Maintenance, Training & Development, Health and Safety Standards, Project Management, Quality Assurance, Time Management, Sales Support and Technical Reporting.

Currently I am engaged with MIA Group of Companies, as an Assistant Manager Service, where I formulated strategy to achieve all Service KPI’s, kept abreast with product and service changes; manage Training and development of team (new launched products, soft and hard skills). Attached is my CV which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background

تجربہ

کمپنی کا لوگو
Assistant Service Manager
MIA Group of Companies (ACSON/DAIKIN)
جولائی ۲۰۱۴ - موجودہ | Lahore, Pakistan

Directed routine service-based operations of Service Center, delegated work responsibilities to field technicians and ensuring 100% consumer satisfaction, revenue growth, same day completion and timely closing of complaints. Formulate site visits and maintain files and service reports in accordance with agreed quality standards, timescales, and company procedures. Offered excellent first rate support to teams in Lahore, Gujranwala, Faisalabad, Sialkot, Sargodha & Multan, examine corrective, preventive, and predictive maintenance activities, and rectification of faults in RAC & CAC Units in a timely manner.
Conducted market visits on regular basis, coordinated with dealer to understand their concern/ issues, and provided training's on products. Liaise with other departments (Supply Chain, Sales, Marketing, and Production) to establish efficient relations and organized work flow, monitored compliance to policies of health and safety standards in a workplace. Formulated strategy to achieve all Service KPI’s, kept abreast with product and service changes; manage Training and development of team (new launched products, soft and hard skills). Follow-up on product quality issues on existing product range with sales and plant management.

Key Accomplishments:
• Rendered keen eye for detail to evaluate staff performance against expectations to achieve desired results.
• Evaluated EFDR’s (Early Fault Detection Report) and product quality feedback reports for consistent improvement.
• Designed monthly, quarterly and yearly preventive maintenance plans for clients and presented training to junior staff to enhance technical capabilities for identifying and troubleshooting PCB Faults
• Carried-out and achieved Branch operational Health & meeting service revenue targets, ensured 100% customer and dealer satisfaction and effective utilization of resources (Dead stock, Man, Machine, Material, Rejected items).

کمپنی کا لوگو
Assistant Manager R&D
MIA Group of Companies
فروری ۲۰۱۳ - جون ۲۰۱۴ | Islamabad, Pakistan

Formulated quotations, submittals, presentations, and ROI analysis reports for potential clients and performed research work over different air conditioning units specifically inverter type units. Headed resources/manpower to design, assemble, and install 2×2 LED Panel Lights in Company Head and branch offices.
• Designed and installed solar operated (3kVA) demos of ACSON inverter AC’s (Malaysian Brand) at various display centers in parallel to conventional AC’s for comparison and presentation purposes for brand marketing.
• Successfully developed solar system solutions for 1 Ton, 1.5 Ton, 2.0 Ton Inverter Air Conditioners as well as alternate energy solutions such as solar and UPS to power-up them.
• Created, delivered, and approved proposals for modifying TBS-300 fixtures (fluorescent lamp fixtures) with solid state lighting technology (LED Lights) in false ceiling of 2×2 (4 square ft.).

کمپنی کا لوگو
Instructor (CA/OP)
Vocational Training Institute Safdarabad
اگست ۲۰۱۲ - جنوری ۲۰۱۳ | Sheikhupura, Pakistan

• Positioned as an Instructor for Computer Application and Office Professional Course and held the credit for presenting lectures to students on MS OFFICE 2007 programs and conducting student assessment tests to evaluate performance.

تعلیم

University Of Engineering & Technology, Taxila
بیچلرز, , B.Sc. Engineering‎
Electronics
CGPA 3.1/4
2011
Govt. Degree College Sheikhupura
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ / اے لیول, Intermediate‎
Chemistry, Mathematics, Physics
فی صد 70%
2006
MMS School Safdarabad
میٹرک / او لیول, سائنس, SSC‎
Chemistry, Mathematics, Physics
فی صد 73%
2004

پیشہ ورانہ مہارتیں

5+ سال Ability to read and interpret technical
5+ سال Ability to communicate (both oral and written)
5+ سال Ability to diagnose and solve complex technical
5+ سال control system
5+ سال Electrical Engineering
5+ سال Electronic Instrumentation
5+ سال Field Automation
5+ سال Field Instruments
5+ سال field service engineering
5+ سال Knowledge of electronic circuitry and
5+ سال Maintenance
5+ سال Possesses medium level of computer literacy
1 year Process integration
5+ سال VFD Inverters
5+ سال After Sales Services
5+ سال Basic Computer skills.
4 سال Business Strategy
5+ سال communicate clearly
5+ سال Communication
3 سال communication skills in english
5+ سال Complaint Management
5+ سال Comprehensive knowledge of the practices and
5+ سال Customer Care
5+ سال Customer Service Management
5+ سال Electrical Engineering
5+ سال Electro-Mechanical Maintenance Services
5+ سال electronic circuit design
5+ سال Electronics Repair
5+ سال Equipment Installation
3 سال ERP
5+ سال field service engineering
5+ سال Good typing skill
5+ سال industrial electronics
5+ سال Microsoft Office
5+ سال Operations & Maintenance
5+ سال Planning & Execution of Events
1 yearPLC
5+ سال Programming Languages
3 سال Project Management
4 سال Sales Support
5+ سال Team Management
5+ سال Team Mgmt
5+ سال Technical Competence
5+ سال Troubleshooting Skills

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی

سفارشات

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RANA آپکے جاننے والے

Faisal Rehman
Mia Group of Companies