Muhammad Bilal - Call center - Etisalalt

Muhammad Bilal

Call center

Etisalalt - Islamabad, Pakistan

خلاصہ

Outstanding time management and organizational abilities working.

پراجیکٹس

Graphics Designer

تجربہ

Call center

Etisalalt

اپریل ۲۰۲۰ - موجودہ | Islamabad, Pakistan

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html><body><ul><li>Answer incoming calls and respond</li>
<li>Management and resolve customer complaints</li>
<li>Sell products and place customer orders in the computer system</li>
<li>Identify and escalate issues to supervisors</li>
<li>Provide product and service information to customers</li>
<li>Process orders, forms, and application</li>
<li>Route calls to appropriate resources</li>
<li>Document all call information according to standard operating procedures</li>
<li>Recognize, document, and alert the management team of trends in customer calls</li>
<li>Follow up customer calls where necessary</li>
<li>Upsell products and services</li>
</ul></body></html>

Consultant

Pak-Qatar Family Takaful

جنوری ۲۰۱۹ - جون ۲۰۲۰ | Dir, Pakistan

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<html><body>Conduct market research and prepare or update sales strategy for promoting products according to latest market status/trend and productÂ features. EvaluateÂ the market needs to exploit potential demands, and identify new sales channels to improve and meet the company s sales agenda. Maintain close working relationship with both existing and new customers. Maintain customer interaction database. Monitor sales targets and motivate sales teams to achieve the company goals.Â  Innovate new sales tools and marketing techniques to increase the sales objectives of products. Represent the firm in road shows, exhibition, presentations, and meetings. Monitor customerÂ satisfaction, addressÂ issues, and provide solutions. Work with management to develop sales strategy and lead programs based on customer feedback and company vision</body></html>

MANAGEMENT

Tabidarg.pk

جنوری ۲۰۲۰ - اپریل ۲۰۲۰ | Lower Dir, Pakistan

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<html><body>Redesigned the accounting process to capture all the revenue drivers and properly record valid intercompany transactions. Established collection process resulting in increased cash flow. Assisted in monitoring past due payments and contacting them to make collections attempts.Prepared day-by-day income statement, Balance sheet, profit and loss, New Entries and invoices on E-commerce website and Quick Book. Holds full responsibility for all marketing and communication matters. Provides marketing consultancy for specific campaigns and liaises with internal stakeholders. Maintains and updates company website, internet site and internal marketing pages.</body></html>

Teaching

Private School

اگست ۲۰۲۰ - جنوری ۲۰۱۸ | Timergara, Pakistan

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<html><body>I teach Mathematics and Physics in private school at Timergara Dir Lower. Worked with students individually and in groups to encourage them. Adapted materials and Practical work for students who needed extra help or were ready to advance. Met with parents to discuss studentsâ educational and behavioral needs and optimal approaches. Provide educational materials to stimulate interest and engagement. Created and scheduled class activities and projects. Managed class participation in school-wide events.</body></html>